In the unlikely event that you are unhappy with your purchase, please take the following action:
1. Please notify us by writing to Customer Service Department, Nigel
Milne Ltd, 12A Piccadilly Arcade, London SW1Y 6NH or e-mail us at
firstname.lastname@example.org within 7 working days from the date you received
2. The item(s) must then be returned by Royal Mail Special Delivery,
Courier or if outside of UK, via Fedex within 14 calendar days of
invoice date to :
Nigel Milne Returns
Nigel Milne Ltd
12A Piccadilly Arcade
London SW1Y 6NH
NB please retain proof of postage as we cannot be held responsible for parcels lost in transit.
3. All items must be returned in an unused (re-saleable) condition, in
all their original packaging, proof of purchase and with the security
tag still attached.
4. The customer is responsible for the postage costs incurred when
returning an item. We cannot be held responsible for any item returned
to us in any other way.
Items may be returned for an exchange or credit note. If all of the
above conditions have been met, then we will refund the price of the
items minus 5% handling charge only. There will be no refunds for any
For hygiene reasons we regrettably cannot exchange or refund earrings,
unless they are defective or faulty. We also cannot exchange or refund
items engraved or in anyway personalized unless they are defective or
If the products you return are faulty, incorrect or damaged in transit,
we will refund you the cost of the return postage, as well as the goods
and your original postage and packing charge providing there is no
evidence of the goods being damaged after delivery.